Training on Strategic Facilities Management and Infrastructure

Strategic facilities management plays a vital role in supporting organizational performance, operational efficiency, and workplace productivity. Effective management of physical infrastructure ensures that buildings, utilities, and workplace environments operate safely, efficiently, and sustainably while supporting core business activities.

This Strategic Facilities Management & Infrastructure training provides professionals with a comprehensive understanding of how to align facilities operations with organizational strategy. The course explores the planning, management, and optimization of facilities to improve service delivery, reduce operational costs, and enhance the overall user experience within workplaces and institutional environments.

Participants will learn practical frameworks for space planning, infrastructure management, and asset lifecycle planning to ensure that facilities are used efficiently and maintained effectively. The training also covers maintenance planning, energy efficiency, sustainability practices, and environmental performance management, helping organizations reduce their environmental footprint while maintaining operational reliability.

The program further addresses risk management, compliance, and safety considerations associated with facility operations. Participants will explore strategies for managing infrastructure risks, ensuring regulatory compliance, and maintaining resilient and secure facilities.

Through interactive workshops, case studies, and group discussions, participants will develop practical skills to assess facility performance, improve service delivery systems, and implement modern facilities management practices that support long-term organizational goals.

Duration

5 Days

Who Should Attend

• Facilities Managers and Coordinators

• Real Estate and Property Management Professionals

• Project Managers involved in infrastructure and facility projects

• Operations Managers responsible for building and workplace operations

• Sustainability and Environmental Management Officers

• Professionals interested in developing a career in facilities management

Organizational Impact

• Reduce operational costs and enhance efficiency by aligning facilities management strategy directly with overall business objectives.

• Mitigate financial, safety, and compliance risks by implementing robust strategic planning and management protocols.

• Improve employee productivity and retention by creating a well-managed and high-performing workplace environment.

Personal Impact

• Gain the strategic leadership skills needed to transition from an operational role to a key contributor to the organization's long-term success.

• Advance your career opportunities by acquiring the advanced expertise required for senior-level facilities management roles.

• Increase your professional value by learning how to optimize facility performance and demonstrate a clear return on investment.

By the end of this training, participants will be able to:

• Articulate and interpret the role of CRE and FM in the overall competitive strategy of the organization in the context of when, where, what type and on what terms real estate services will be demanded
• Critically consider the aims of the corporate real estate and facilities manager in managing the property of an organization in supporting organizational productivity and hence profitability
• Apply the methodologies available for ensuring organizational efficiency and effectiveness in terms of cost, process, and performance
• Recognize and analyze the various factors that influence the choice of a property for the business to occupy and the nature of the tenure
• Critically evaluate the issues in acquiring and disposing of operational property
• Use whole life economics as the basis for informed decision-making in the property lifecycle
• Demonstrate a critical understanding of the vital role that management of facilities has for improved sustainable performance
• Recognize the impact of the workplace on organizational productivity
• Appreciate of how Corporate Real Estate & Facilities Management needs to change to meet the challenges posed by IT convergence, sustainability, new methods of working and increased regulation.

Module 1 – Strategic Corporate Real Estate and Facilities Management Life Cycles

• Introduction to strategic facilities management

• Strategic concepts and corporate facilities management strategies

• Evaluating issues in acquiring and disposing of operational property

• Key legal considerations of freehold and leasehold real estate

• Major causes of lease disputes and their impact on property occupation

• Corporate real estate decision-making and property selection

• Case Study: Analyze a multinational corporation’s decision to relocate its regional headquarters, evaluating property acquisition, lease terms, and strategic FM considerations.

Module 2 – Facilities Management and Procurement

• The 7-step effective procurement process

• Identifying risks and mitigation techniques

• Facilities management delivery models and service delivery variations

• Stakeholder communication strategies

• Managing the full FM procurement cycle

• Case Study: Examine a hospital’s procurement of FM services. Identify risks encountered, communication challenges, and mitigation strategies implemented.

Module 3 – The Facilities Manager and Compliance Legislation

• Overview of compliance legislation

• Identifying roles of owners and occupiers in compliance

• Responsibilities in compliance management and accountability

• Common stakeholder knowledge gaps

• Best practices for mitigating compliance risks

• Case Study: Evaluate a corporate office that failed a fire safety audit. Discuss compliance gaps, stakeholder roles, and corrective actions.

Module 4 – The Workplace and Facilities Support Services

• Role of the workplace in organizational productivity

• The changing world of work and workstation utilization

• Applying successful workplace transformation methods

• Defining operational management: input vs. output specifications

• Maintenance management requirements for facilities professionals

• Measuring and reviewing performance against benchmarking frameworks

• Risk analysis within facilities management roles

• Case Study: Review a company’s office redesign project aimed at increasing productivity and space utilization. Measure impact on performance and employee satisfaction.

Module 5 – Management Information Systems

• Utilizing building automation and introduction to intelligent buildings

• Computer-aided facilities management (CAFM) overview

• Types of CAFM systems to enhance FM performance

• Programme summary and key takeaways

• Action planning for post-return-to-work scenarios

• Case Study: Analyze the implementation of a CAFM system in a university campus. Assess system choice, integration, and effect on operational efficiency.